Data protection at UrbanPeak

Privacy Policy

Name: UrbanPeak Marketing GmbH
Address: Landsberger Straße 302, München, 80687, DE
Telephone: +496948006781

This policy explains how UrbanPeak Marketing GmbH, Landsberger Straße 302, 80687 München, Deutschland, handles personal data collected through urbanpeaks.digital. It covers what is collected, why, how long it is retained, and how to exercise your rights over the marketing and communications strategy work we carry out with clients.

Contact for any privacy request: [email protected], or by post to the address above. You can also reach the office on +496948006781, Monday to Friday, 9:00 AM – 6:00 PM.

The short version

We collect the fields you send us through the contact form, plus standard server log data.
We use that data to answer your enquiry and keep the site secure.
We do not sell personal data and share it only with the service providers that run the site and the mail.
You can ask for a copy, a correction, or deletion at any time.

What this page answers

The sections below follow the same order a privacy request usually travels: collection, purpose, cookies, retention, sharing, your rights, transfers, changes, and complaints. Read them in order, or jump to the clause that concerns you.

Clause 1 Data we collect through the website
Clause 2 Why we process this data
Clause 3 Cookies and similar technologies
Clause 4 How long we keep data
Clause 5 Sharing and processors
Clause 6 Your rights
Clause 7 International transfers
Clause 8 Changes to this policy
Clause 9 Complaints

Where the record starts

Data we collect through the website

Two streams arrive at this site, and they are kept separate. One is what you type into the contact form. The other is what the server records on its own while the page loads.

Stream one — what you send

When you submit the contact form, we collect the information you enter: typically your name, email address, company name, and the content of your message. Depending on the form fields available, a phone number may also be included if you provide it.

We do not ask for anything beyond what is needed to answer you. If you send a briefing document, a deck, or a written description of a marketing or communications strategy question, that material arrives as part of your message and is handled under the same rules as the enquiry itself.

Stream two — what the server records

Standard server and log data is recorded by our hosting provider when the site is accessed, including IP address, browser type, and time of request. This data is used for operating and securing the site.

Log data is not combined with the fields you send us to build a profile, and it is not used for advertising. It exists because a web server has to record what it serves in order to run.

If you prefer not to use the form

You can write to [email protected] directly, or send post to Landsberger Straße 302, 80687 München. The same data is then processed from that channel instead.

Why we process this data

Every processing step we carry out has one of two grounds: your own request, or our legitimate interest in keeping the practice reachable and secure. Nothing further is done with the data unless you ask us to.

This is the same discipline we apply to the marketing and communications strategies we build for clients — no step without a named purpose and a clear owner.

Enquiry handling

Processed in order to respond to your message and, where a project follows, to correspond about it. That processing is based on your request and on our legitimate interest in responding to business enquiries.

Project correspondence

Where a strategy project is agreed, the messages, notes and shared files that belong to that engagement are kept for the duration of the work so the conversation stays continuous between meetings.

Site operation

Server log data is processed for the technical operation of the website — serving pages, diagnosing faults, keeping response times stable.

Abuse prevention

The same log data is used for identifying and preventing abuse, such as automated form submissions and attempts to interfere with the site.

Cookies and similar technologies

Nothing is set before you say yes

The site uses cookies and similar storage where necessary for it to function, and for the purposes described in the Cookie Policy. The Cookie Policy lists the categories in use and explains how to change or withdraw your choices.

Where consent is required, it is requested before the relevant cookie is set, and you can withdraw it at any time.

Strictly necessary

These keep the site working — remembering your cookie choices and keeping a form session intact. They cannot be switched off without breaking parts of the site.

Preference and measurement

These record settings you have chosen and help us understand which pages are read. They are set only where you have agreed to them.

Changing your mind

You can reopen the consent notice at any time from the Cookie Policy page, which lists every category in use and the current state of your choices.

Read the Cookie Policy

Retention, sharing and the rest

Four remaining clauses complete the picture: how long a record stays, who else sees it, what crosses a border, and how the text itself changes when the law does.

How long we keep data

Enquiry data is retained for as long as needed to handle the enquiry and any resulting project. If no project follows, enquiries are typically deleted or archived after a reasonable period, unless a legal retention obligation requires longer storage.

Legal retention obligations under German commercial and tax law may require certain business correspondence to be retained for the statutory period. Where that applies, the data is restricted to that purpose — kept for the record, not used for anything else.

Sharing and processors

We do not sell personal data. We share it only with service providers that support the operation of this website and the handling of enquiries, such as hosting and email providers, and only to the extent necessary.

If you ask us to involve a named partner in a project — a research supplier, a media partner, a production house — we will tell you before any data is shared with them.

International transfers

Our operations are based in Germany. Where a service provider processes data outside the European Economic Area, we rely on the applicable legal safeguards for such transfers, such as standard contractual clauses.

Changes to this policy

This policy may be updated when our practices or the applicable law change. The current version is the one published on this page, and the effective date is stated where required. Previous versions are not kept publicly, so a copy you need is best saved when you read it.

Your rights, clause by clause

You have the right to request access to the personal data we hold about you, to have it corrected, to request deletion, to restrict processing, and to object to processing based on legitimate interest. You also have the right to data portability where applicable.

To exercise any of these rights, contact [email protected]. We will respond within the period required by applicable law. There is no charge for a first request, and we will confirm what we hold and what we did with it.

Contact the practice Read the Terms of Service

Access to the data we hold

On request

Correction of what is wrong

On request

Deletion and restriction

On request

Portability where applicable

On request

Objection to legitimate-interest processing

On request

If something is wrong

You have the right to lodge a complaint with a data protection supervisory authority. In Bavaria, the competent authority is the Bayerisches Landesamt für Datenschutzaufsicht.

You may also contact us first if you have a concern, and we will try to resolve it directly — most questions about a specific enquiry are settled faster that way.

Step one

Write to [email protected] with what the concern is about and, where possible, the enquiry it relates to. We will confirm in writing what we hold and what we can change.

Step two

If the answer does not settle it, you can escalate to the Bayerisches Landesamt für Datenschutzaufsicht. You do not need our agreement to do so, and contacting us first is not a condition.

Where to find us

UrbanPeak Marketing GmbH, Landsberger Straße 302, 80687 München, Deutschland. Phone +496948006781, Monday to Friday, 9:00 AM – 6:00 PM. Written requests are answered in the order they arrive.

Send a privacy request

Effective from this page

We show the work, including the corrections

That habit does not stop at the strategy decks we build for clients. This page is the current version of what we do with your data, and if a practice or a law changes, the text here changes with it.

Questions about a specific enquiry, or about how a project would handle your material, are best sent to [email protected]. The Cookie Policy and the Terms of Service carry the neighbouring rules.